#10547 - Customer Support Agent, 24k-32K DOE, Long Mile Rd

The Customer support agent is the first point of contact for our clients Service Customers and is responsible for providing exceptional customer service.

You will strive to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem-solving, alongside ensuring attention to detail.

We are currently experiencing exponential growth so this is a new role and we are looking for a confident person to join us in establishing this role, all training will be provided and there are opportunities to progress within Mooneys to other positions to further your career.

Responsibility:

• Handle high volume incoming calls from new and existing customers looking to make appointments with our service department.
• Complete bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and follow all front-end vehicle validation and authorisation processes.
• Provide specific product knowledge/technical advice (training provided) as required ensuring that the customer's needs are fully met with confidence.
• Follow up with existing customers to arrange annual service/maintenance appointments in order to retain customers.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to the line manager.
• Work as a conscientious team member.
• Undertake and maintain training as required.
• Strong people skills, showing compassion, empathy, and exceptional listening skills.
• Strong communication, negotiating, and investigation skills.
• Responsible for handling emails and arranging bookings (Inbound & Outbound)
• You will act as a liaison between Customer, Sales, Service, and Warranty support by following up to ensure customer satisfaction through effective management.
• Exhibit strong follow-up and organisational skills, in both verbal and written communication.
• Detail-oriented, self-motivated, and comfortable working in a fast-paced environment.
• A passion for building product knowledge and service support

Requirements:

• Proven track record of good customer relations,
• Call centre experience is ideal
• Capacity to effectively deal with high-volume customer queries
• Exceptional communication with problem-solving skills
• Good keyboard skills.
• Flexible approach to work, demonstrating a can-do attitude
• Ability to build trust and resilience to achieve goals

Info:

• Bonus
• Mon - Fri
• 37.5hrs