Relationship and Care Specialist

Care Coordinator

Location: Midlands

Job Types: Full-time, Permanent, Hybrid

Hours: 37.5 hours per week

Salary: TBC

Job scope:

We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group Nurseline Community Services. As a Care Coordinator, you will work within the team to promote best practices, drive high performance, and deliver exceptional service. Supporting both the Registered Manager and General Manager, the Care Coordinator will be instrumental in building strong relationships with team members, clinicians, clients, and service users.

The Care Coordinator will focus on staffing solutions, business retention, and growth, ensuring compliance and effective communication. In this role, the Care Coordinator will manage the team's workload, identify areas for improvement, and drive productivity. You'll act as a Clinician Centric Champion, maintaining focus on immediate and long-term goals, overseeing audits, and ensuring the team excels in utilizing business systems. Strong leadership, problem-solving, and relationship-building skills are essential for a successful Care Coordinator .

Do you have?

• at least 6 months work experience as a Care Coordinator in the healthcare sector.
• Previous experience dealing with or within a high-volume incoming call and query environment.
• Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.
• Knowledge and understanding of the healthcare sector and relevant legislation.
• Understanding of relevant recruitment and employment legislation.
• Knowledge of constructed client and customer management systems.

Benefits:

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• An additional four wellness days, which will be included in your holiday entitlement.
• An extra day holiday to be taken for birthdays.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company:

We, at Nurseline Community Services provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact peoples lives for the better.

Join our family and our Great Place to Work!

We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.

For us, a cultural fit is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis.

No matter the role, at Nurseline Community Services, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values - Integrity, Impact, Inclusivity, and Innovation - guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.