Group Receptionist , Administrator

Job Scope:

We are looking to recruit an Administrator to join our clients team in a facility tailored for residents with dementia. As an Administrator, you will serve as the face of our organization, maintaining a professional image and being the initial point of contact for visitors. Working closely with the Home Manager, the Administrator will manage the day-to-day administration of our home, including IT system maintenance.

The Administrator responsibilities also encompass efficiently handling new resident admissions and inquiries, conducting show rounds, and providing essential HR and financial support. Youll oversee the reception team, ensuring their effective performance through regular supervision and performance reviews. In this role, youll be responsible for selecting methods and tools while effectively communicating complex information. The Administrator ability to plan, schedule, and monitor work is essential for meeting deadlines. You must be flexible for this position because you will be working in three different care homes for at least one day a week to support with reception and administration, as well as fill in for sick and annual leave.

Do you have?

• A Level or equivalent, GCSEs or equivalent in English and Maths
• Solid IT background including database management systems, HR databases, time and attendance systems, and moderate Microsoft Office proficiency
• Experience in reception or administration roles, staff management, and teamwork
• A dedication to excellent customer service, emphasizing person centered care, kindness toward residents, and professionalism in all interactions.
• Desirable to have experience working in the care sector and CQC regulations for care homes
• Strong communication skills, combining empathy and a passion for enhancing lives and fostering trust with families.

Benefits:

• Comprehensive induction, onboarding, and e learning courses
• Specialized training and accelerated development programs
• NVQ program opportunities with ongoing supervision
• Competitive compensation, extra vacation for long term service, and company sick pay
• Enrolment in a pension scheme, complimentary uniforms, and employee of the month recognition
• Rewards for demonstrating our values and referring colleagues
• Access to a confidential employee assistance program with discounts
• Participation in an eye voucher scheme and engagement in health and well-being activities and events.