Digital Account Manager

Ogilvy One is the Digital arm of Ogilvy South Africa.

We are focused on creating impactful relationships by design between our clients and their customers. We are on a mission to redefine the boundaries of creativity and technology. Our team is at the forefront of crafting innovative digital experiences that captivate, engage, and convert.

We are looking for a:

Digital Account Manager

We are looking for a seasoned Digital Account Director based in Johannesburg.

The Account Director will actively consult with clients regarding Creative Services, E-commerce, CRM, Data & Analytics , Development and SEO, as well as any other requirements relating to clients digital ecosystem.

Key Responsibilities:

Partner Client

• Has a deep understanding of the clients business and of the key broader factors and trends shaping their markets and categories. Looks for opportunities to engage in broader business dialogue with clients.
• Is the clients first point of contact on all main strategic, creative and resource issues.
• Is the Business Directors first port of call on all questions relating to the business.
• Builds strong and enduring relationships with clients.
• Regularly seeks out ways to add value to the client/agency relationship (e.g. joint speaking appearances at conferences; effecting introductions to other members of agency management; agency presentations on broader industry issues).
• Represents the clients business within the agency.

Finance

• Responsible for to the writing of Business Plans for the account.
• Is responsible for maximising the accounts billings and/or income and for seeking out additional income opportunities.
• Contributes to the good financial management of the business, improving profitability wherever possible, implementing and monitoring all billing procedures, alerting the Managing Partner and Business Director promptly to any likely changes to billing and income, any potential write-offs, etc.
• Ensures that timesheets are always up to date and given to Finance timeously.

Account Management

• Is ultimately responsible for the smooth running of the account operationally, creatively and financially and is answerable on these points to the client and to the Business Partner.
• Creates the best possible environment in which to produce the best possible work. Is responsible for ensuring that his/her teams have the right time and resources to deliver this, within the clients time frame.
• Builds the respect and loyal commitment of team members, of the department and of the agency as a whole.
• Delegates effectively and appropriately upwards, as well as downwards, and to other departments.
• Involves the Business Partner appropriately on all relevant issues: status of business, brand health, creative projects, timings, etc.

Requirements:

The ideal candidate would have the following background:

• Financial and budget control ability
• Digital knowledge and experience
• Outstanding people management skills
• Committed team worker
• Intellectual depth
• Excellent written/verbal communication skills
• Good interpersonal skills
• Strong service orientation
• Integrity, energy and creativity

Offer:

• Location Johannesburg
• Hybrid model of 3:2
• Local and Global client portfolio