Service Administrator / Billing Specialist (Office-Based | Clark, Pampanga)

About the Role

The Service Administrator plays a key role in supporting the service department to ensure the efficient delivery of security solutions to our clients. This position requires strong administrative, reporting, invoicing, and data management skills, with a high level of accuracy and attention to detail.

Responsibilities

• Compile Excel reports for open and aged service jobs.
• Assist in preparing performance reports for customer jobs.
• Review daily security patrol reports and align them with customer work orders and job numbers for invoicing.
• Gather information from multiple data sources and consolidate it into the job management system.
• Perform accurate data entry and maintain records.
• Prepare and process invoices accurately and in a timely manner.
• Liaise with Service Coordinators and customers regarding new job requests and updates.
• Update and retrieve information from various customer portals and software platforms.
• Create jobs in the simPRO job management system upon receipt of customer work orders.
• Perform ad hoc administrative tasks as required.

Qualifications

• Bachelor's degree in Business Administration or a related field is preferred.
• At least 2–3 years of relevant administrative experience is preferred.
• Must-Have Skills
• Strong knowledge and hands-on experience with invoicing and invoice processing.
• Strong proficiency in Microsoft Excel and spreadsheet management.
• Excellent problem-solving and data investigation skills.
• Strong analytical and critical thinking abilities.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Ability to quickly learn and adapt to new systems and processes.