Customer Service – Outbound Caller

Job Title: Customer Service – Outbound Caller
Employment Type: Full-Time
Work Setup: Office-Based (Clark, Pampanga)

Job Summary:
We are seeking a Customer Service – Outbound Caller to contact customers and provide support, information, or assistance as needed. The role involves making outbound calls, addressing customer concerns, and ensuring a positive experience.

Responsibilities:

• Make outbound calls to existing and potential customers to provide assistance, follow-ups, or product/service information.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Promote and upsell company products or services as appropriate.
• Document customer interactions accurately in the company's CRM system.
• Meet or exceed daily/weekly call and performance targets.
• Collaborate with team members and supervisors to improve customer satisfaction and service processes.
• Maintain a professional and courteous demeanor at all times.

Requirements:

• Proven experience in customer service or outbound calling is a plus.
• Strong verbal communication and active listening skills.
• Ability to handle rejection and maintain a positive attitude.
• Basic computer skills and familiarity with CRM systems.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team