AS-02 IT Support Analyst I

Job Summary

Oceans Code Experts is looking for an AS-02 IT Support Analyst I to join our team. This role involves providing IT support, strong customer service, and working with Windows/macOS basics and identity & access systems. The ideal candidate will have 1–2 years of IT support experience, advanced English proficiency, and be based in India.

Job Responsibilities

• Provide IT support to end users in a timely and professional manner
• Demonstrate strong customer service skills while resolving technical issues
• Utilize foundational knowledge of identity & access systems to assist with user access
• Assist with basic troubleshooting for Windows/macOS platforms
• Document support processes and solutions for future reference
• Collaborate with team members to escalate and resolve complex technical issues
• Ensure all support activities are logged and tracked accurately
• Adhere to IT support best practices and company guidelines

Job Requirements

• 1–2 years of IT support experience (or equivalent)
• Advanced English proficiency, written and spoken
• Strong customer service skills
• Familiarity with Windows/macOS basics
• Foundational knowledge of identity & access systems
• Experience with Git for version control
• Ability to work collaboratively in a team environment
• Understanding of software engineering best practices

Nice to Have

• Experience leading small IT projects (e.g., office setups, device life cycle management)
• Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms

Position Type and Expected Hours of Work

• Full-time consulting position
• Up to 40 hours per week
• Flexible core hours
• Fully remote