AX- 29 Advisory Knowledge Management Lead

Job Summary

We are looking for an Advisory Knowledge Management (KM) Manager to support the Advisory service line of a global professional services organization. This role will partner with Advisory leaders, practitioners, and cross-functional teams to identify business needs and translate them into practical knowledge management, technology, and adoption solutions.

The manager will develop and execute a prioritized knowledge management strategy and global roadmap focused on improving access to expertise and content, enabling collaboration, supporting AI and automation adoption, and addressing knowledge requirements associated with strategic initiatives, including mergers and acquisitions (M&A) integration and the development of a global knowledge management support model.

The ideal candidate is a business-oriented problem solver who challenges existing approaches, builds strong relationships across the organization, connects people and ideas, and drives solutions from initial concept through implementation and adoption.

Reporting Structure: Reports to the Head of Knowledge Management.

Job Responsibilities

• Knowledge Management Strategy: Develop and execute a prioritized Advisory knowledge management strategy and global roadmap aligned with business priorities and the broader enterprise KM direction.
• Stakeholder Engagement: Build strong relationships with Advisory leaders and practitioners, maintaining regular engagement to understand business priorities, emerging needs, and opportunities for measurable knowledge management value.
• Intranet and Content Management: Own and enhance the Advisory intranet experience, ensuring priority knowledge is captured, maintained, organized, and seamlessly integrated with firmwide content to support practitioner enablement and business growth.
• Business Process Improvement: Identify recurring business and workflow challenges among Advisory practitioners, assess root causes, and implement practical, scalable solutions that improve operational efficiency, collaboration, and client delivery.
• Knowledge Process Optimization: Evaluate existing knowledge management processes and user experiences, challenge approaches that do not deliver value, and recommend simpler, more effective ways to access, organize, and maintain global knowledge.
• AI and Automation Adoption: Identify opportunities to innovate and support the implementation and adoption of AI-enabled knowledge solutions and workflow automation that improve knowledge access across the Advisory service line.
• Change Management and Adoption: Develop stakeholder engagement and adoption strategies that help practitioners incorporate new knowledge management tools, technologies, and practices into their daily workflows.
• Performance Measurement and Analytics: Define and monitor practical measures of global intranet usage, platform adoption, user satisfaction, and business value. Use data and stakeholder feedback to prioritize improvements and inform future investments.
• Global Scalability: Identify opportunities to scale successful knowledge management solutions across solution families and geographies while accommodating legitimate business, regulatory, and market differences.
• M&A and International Integration: Support mergers and acquisitions and international integration initiatives by developing and implementing frameworks to capture, organize, integrate, and share critical knowledge assets. Build relationships with Advisory leaders in new countries and entities, establish a global Advisory knowledge network, and promote collaboration among stakeholders throughout the integration process.
• Enterprise KM Program Execution: Support the implementation and scaling of enterprise knowledge management programs within Advisory, ensuring alignment with service line priorities and measurable value for the practice.
• Global KM Leadership: Participate in the Knowledge Management Leadership Team and contribute to the development and globalization of the KM function.
• Cross-Functional Collaboration: Represent Advisory in broader knowledge management forums, communicating the service line's perspectives, requirements, and lessons learned to inform enterprise-wide and global KM initiatives.
• Offshore Team Leadership: Provide direction, coaching, prioritization, and quality oversight to a team of knowledge analysts based in India, ensuring deliverables address Advisory's highest-value business needs.

Job Requirements

• 6–10 years of relevant experience in Knowledge Management, Business Enablement, Content Strategy, Consulting Operations, Business Transformation, or a related field.
• Working knowledge of knowledge management practices and technologies, including enterprise search, content management, information architecture, collaboration platforms, analytics, workflow automation, and AI-enabled solutions.
• Proficiency with Microsoft 365, particularly SharePoint, Copilot, Teams, and Viva Engage.
• Strong business acumen and problem-solving skills, with the ability to translate business needs into practical solutions and challenge existing processes.
• Proven experience leading cross-functional initiatives from strategy and planning through implementation, change management, and adoption.
• Strong stakeholder management, communication, facilitation, and influencing skills, with the ability to drive results across teams without formal authority.
• Ability to balance strategic thinking with hands-on execution while managing competing priorities.
• Experience in a global professional services firm or similarly complex organization is strongly preferred.
• Experience directing or coordinating offshore and geographically distributed teams is preferred.

Nice to Have

• Bachelor's degree in Business, Information Management, Communications, Technology, or a related field is required.
• Relevant advanced education or professional certifications, such as Project Management Professional (PMP), are preferred but not required.

Position Type and Expected Hours of Work

• Full-time consulting position.
• Up to 40 hours per week with flexible core hours.
• Hybrid.