Help Desk Technician

Job brief

Provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

Responsibilities

·Manage Help Desk tickets in a timely manner

·Respond to customer issues via phone, email and computer chat

·Provide customer assistance

·Document customer interactions

·Run diagnostics to resolve customer reported issues

·Escalate issues to the next Tier with next level of difficulty

·Install, make changes and repair computer hardware and software

·Follow-up with customers to ensure issues are resolved

Requirements

•Microsoft Certified Systems Engineer designation, preferred

•2+ years of experience working in a help desk environment

•Flexibility to work a variety of shifts with minimal notice

•Available to work regular overtime

•Proficiency with a MAC and IOS computers

•Excellent oral communication skills

•Detail oriented in order to keep detailed notes on tickets

•Highly organized to keep Help desk tickets order

·Ability to diagnose and resolve basic computer technical issues