HelpDesk Consultant (Job Ref. QXX6WRRY)



ABOUT COMPANY

Oben stands ready to provide the IT Strategy and Consulting support for Global Leaders to help them steer their Organizations through Change. We leverage our functional and technology expertise, insights and industry know-how to help Enterprises reach their goals.

ROLE INSIGHTS

We are currently expanding our HelpDesk Consultant team with the aim of helping our current and future clients by providing technical support and assistance to end-users on their new multinational projects, as well on their current projects. We highly appreciate people with strong problem-solving skills, excellent communication abilities, and a customer-focused.

If you are interested in discussing such an opportunity within our company, do not hesitate to use the Apply for Position button.

ROLE DETAILS

Job Title: HelpDesk Consultant

Job Type: Full-time

Effort Schedule: 8 Hours/Day

Project Communication & Documents: English

Job Summary:

As a helpdesk consultant you will play a vital role in supporting end-users by providing expert technical assistance, troubleshooting, and guidance on various hardware, software, and network-related issues. This position ensures that users can work efficiently by resolving technical challenges in a timely manner. The Helpdesk Consultant serves as the first point of contact for users and works to provide solutions or escalate issues when necessary.

Responsibilities:

• Provide support to users (hardware, software, network);
• Be responsible for installing, configuring and maintaining workstations or network peripherals;
• Be responsible for the installation, configuration and maintenance of test and development servers;
• Write explanatory documents for software installation;
• Maintain the existing software;
• Maintain the existing hardware;
• Adapt and diversifying the IT Level 1 Support service according to internal needs;
• Maintain the proper functioning of the computer network;
• Prepare of activity reports: daily and / or weekly;
• Ensure the security of software and hardware products and data in accordance with company policies;
• Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided.

Requirements:

• Prior experience in an IT Help-Desk role;
• Knowledge in providing technical support for Windows/Office365;
• Knowledge of data transfer and communications equipment;
• Very good knowledge of common software packages;
• Networking knowledge (cabling, routers, servers, firewalls);
  Passionate about IT;
• Ability to work both in a team and individually;
• Foreign languages: knowledge of English.