HelpDesk Consultant (Job Ref. QXX6WRRY)

JOB SUMMARY

Job Location: Bucharest

Effort Schedule: 8 Hours/Day

Business Hours: CEST Timeframe

Language: English 

Customers Background: (Worldwide)

Client Facing Role: Yes

Travel Required: No

In this role, you will...

• Provide support to users (hardware, software, network);
• Be responsible for installing, configuring and maintaining workstations or network peripherals;
• Be responsible for the installation, configuration and maintenance of test and development servers;
• Write explanatory documents for software installation;
• Maintain the existing software;
• Maintain the existing hardware;
• Adapt and diversifying the IT Level 1 Support service according to internal needs;
• Maintain the proper functioning of the computer network;
• Prepare of activity reports: daily and / or weekly;
• Ensure the security of software and hardware products and data in accordance with company policies;
• Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided.

We are looking for someone with following background

• Prior experience in an IT Help-Desk role;
• Knowledge in providing technical support for Windows/Office365;
• Knowledge of data transfer and communications equipment;
• Very good knowledge of common software packages;
• Networking knowledge (cabling, routers, servers, firewalls);
  Passionate about IT;
• Ability to work both in a team and individually;
• Foreign languages: knowledge of English.