ServiceNow Consultant (Job ref. L797V863)

ABOUT COMPANY

Oben stands ready to provide the IT Strategy and Consulting support for Global Leaders to help them steer their Organizations through Change. We leverage our functional and technology expertise, insights and industry know-how to help Enterprises reach their goals.

ROLE INSIGHTS

We are currently expanding our ServiceNow team with the aim to deliver innovative solutions for our current and future clients. You will collaborate with Business Analysts (BAs), Product Owners (POs), and technical teams. As we continue to expand, we are looking for new consultants to bring fresh perspectives and contribute to the success of our clients digital transformation journeys.

If you are interested in discussing such an opportunity within our company, do not hesitate to use the Apply for Position button.

ROLE DETAILS

Job Title: ServiceNow Consultant

Job Type: Full-time

Effort Schedule: 8 Hours/Day

Project Communication & Documents: English

Job Summary: The ideal candidate will have in-depth knowledge of ServiceNow modules, integration strategies, and development best practices, with a strong focus on API-based integrations, custom scripting, and deployment processes.

Responsibilities:

• Work closely with BAs and POs to understand and develop custom applications that integrate the ServiceNow catalog with Google Cloud Platform (GCP).
• Lead technical initiatives related to the development of REST/SOAP interfaces between ServiceNow and other external systems.
• Design, develop, and deploy integration solutions considering large-scale architecture, including provisioning systems, authentication, APIs (both synchronous and asynchronous), master data management, and more.
• Provide expert advice on potential risks and constraints related to ServiceNow upgrades and other technical challenges.
• Oversee and implement integrations with third-party enterprise software, ensuring seamless communication between systems.
• Develop custom software solutions through scripting and software development within the ServiceNow platform.
• Deploy, test, and document digital solutions ensuring high-quality standards and meeting project goals.
• Install, configure, and integrate ServiceNow products and solutions, ensuring alignment with business requirements.
• Participate in focus groups and meetings to analyze root causes and identify solutions for major incidents, offering proactive recommendations.
• Review code during team code review sessions to identify and address potential issues or improvement areas.
• Advocate ServiceNow best practices during the development of new features and ongoing deployments, ensuring alignment with ServiceNow guidelines.
• Identify potential technical risks and share quick-win solutions with project teams to mitigate project delays.
• Share technical and operational knowledge to enhance the usage and functionality of existing ServiceNow instances.
• Be a core contributor to instance upgrades, migrations, and major version transitions for ServiceNow implementations.
• Collaborate with cross-functional teams on modules including ITSM, ITBM, CSM, HRSD, Discovery, SO, Notifications, Third-Party Integrations, and App Engine.

Requirements:

• Strong experience in ServiceNow development and implementation, including custom applications, REST/SOAP integrations, and ServiceNow modules.
• Familiarity with Jira and Confluence to manage development processes and documentation.
• Strong functional and manual testing skills, with experience in automated testing frameworks.
• Experience in providing integration solutions and strategies for third-party enterprise software.
• A global vision and strong intuition to predict the impact of changes on the environment, recommending optimal solutions for issues.
• Ability to analyze project-sensitive technical constraints, share risks, and propose potential quick-wins.
• Excellent communication skills with the ability to work effectively in cross-functional teams and mentor junior staff.

• ServiceNow certifications such as Certified Application Developer or Certified Implementation Specialist.
• Hands-on experience with ServiceNow and related modules.