Group Head Human Resources

Job Summary

Primera Africa Group is currently undergoing restructuring, including the repositioning of its digital bank, and seeks a transformational human resources leader to work closely with executive management in positioning the organization for competitive advantage. With strong ambitions and an unparalleled drive to achieve sustainable success, the Group Head, Human Resources would support the organization to create the best-fit culture, climate, and experience required to build a high-performing organization and a great place to work.

Role Overview

• Articulate the vision and strategic direction of the Group's people-management and organizational design practices, consistent with evolving business needs and best practice, and drive change initiatives and communication plans required to achieve the identified vision.
• Deploy effective performance management practices to drive performance and employee motivation required for competitive advantage.
• Exercise thought leadership, introduce and originate methods and systems to facilitate the delivery of Primera Africa Group's strategic plan.
• Identify risks and ensure quality assurance for all people processes and systems, liaising with independent evaluation, ethics and other oversight bodies.

Principal Duties and Responsibilities

• Develop and implement HR strategy, workforce plan, budget, policies and procedures in line with the Group's strategic goals and objectives.
• Develop and oversee the implementation of talent management strategy covering employer branding, talent acquisition, onboarding, performance management, learning & development, succession planning, career development, etc.
• Develop and implement culture, welfare, wellness, employee engagement and employee experience blueprint across all businesses within the Group.
• Develop a total reward strategy and oversee the implementation of an appropriate compensation philosophy for the respective businesses in the Group.
• Oversee the consistent implementation of Human Resources operations, programs and initiatives across the Group.
• Lead the HR organization to ensure best in class delivery of people management services.
• Provide leading indicators and analytics on people management for strategic insight and decision making.
• Design and oversee organization development efforts to address individual, team, and organizational effectiveness as well as lead major change efforts across the Group.
• Conduct periodic surveys and implement institutional improvement plans based on survey outcomes, as a key part of continuous improvement.
• Represent Primera Africa Group with external stakeholders in order to build the organizations reputation as a thought leader in Human Resources in the Financial Services arena, ensuring the evolution of a modern and dynamic financial organization.
• Elevate and promote the employee value proposition and champion culture development, in order to enhance the reputation of Primera Africa Group as a trusted employer.
• Act as a confidential and trusted advisor to the CEO and Executive Management, surfacing the hard issues and reflecting the truth on people matters.
• Assume other responsibilities as assigned by the Group Managing Director.

Competencies and Skills Requirements

Business Acumen

• Ability to drive strategic alignment in organizational and people goals.
• Ability to drive organizations competitive advantage by deploying best. practice principles in performance management and employee engagement.
• Ability to think broadly and strategically with a creative approach to problem solving.

Communication

• Ability to effectively express self in verbal and written communication.
• Ability to communicate effectively with a broad range of audience.

Collaboration

• Ability to address barriers and work with others around a shared need.
• Identify and evaluate opportunities to enhance the business through cross-group collaboration.
• Facilitate diverse perspectives to thoroughly address complex business issues.

Impact and Influence

• Ability to act as a trusted resource and advisor to a wide network of colleagues with diverse personalities.
• Ability to create influence strategies that cross organizational boundaries to achieve broad business goals.

Drive for Results

• Ability to set stretch goals for self and team to achieve beyond what is expected.
• Ability to drive execution of corporate strategy, from the people management perspective.

Self-Awareness and Insight

• Ability to seek honest feedback from managers, reports, peers, and act upon the feedback.
• Ability to manage own emotions/moods and minimize their impact on work.

Leads Change and Innovation

• Ability to openly question the status quo, point out opportunities for change and innovation as well as fostering creativity in others.
• Ability to communicate a clear case for a new direction and set clear targets in line with change effort.
• Ability to champion change by helping people come to terms with the need for change and monitor resistance or adverse circumstances.

Diversity and Inclusiveness

• Ability to adopt or advocate behaviors or business approaches from other cultures (to blend in or be more effective).
• Ability to achieve results working across different cultures and environments.
• Ability to explicitly and purposefully seek out differing views and anticipate how individuals or other cultures will respond to own actions.

Key Performance Indicators (KPI)

• Organizational Strategy: Quality of strategic and operational support for the execution of Primera Africa Groups organizational strategy.
• Culture Integration:
  • Effective integration of organizational culture, values, and behavior in people management practices.
  • Culture and Climate Index.
• Recruitment: Achievement of target recruitment and diversity metrics covering quality, cost, and time.
• Employee Engagement: Achievement of target Employee Engagement index.
• Retention: Achievement of target employee turnover index.
• Policy Implementation: 100% consistent application of HR policies and procedures.
• Compensation and Benefits: 100% adherence to compensation philosophy, policies, and practices.
• Employee Development: Achievement of target training hours per employee.
• Performance Management:
  • Timeliness of the completion of performance management cycles.
  • Effectiveness of performance management metrics.
• HR Program Execution: Cost-benefit index of HR programs and initiatives.
• HR Operations Support: Turnaround time for resolution of HR queries and issues.
• Workforce Planning: Achievement of workforce planning targets, including headcount and skillset requirements.
• Succession Planning: Percentage of key positions with identified successors and readiness level of identified successors.
• Diversity and Inclusion: Diversity index across various levels of the organization and Inclusion index from employee surveys.

Qualifications & Experience

• Bachelor's degree or equivalent in Human Resources, Business Management, or any related field. A masters degree will be an added advantage.
• At least 15 years of transformational HR leadership experience and at least 7 years in a management position.
• Relevant experience in a high growth consumer-centric organization with proven capability in strategically partnering with leaders to build a work environment that is reflective of a high performing and engaged workforce.
• Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, training and development.
• Demonstrated ability to serve on the executive management team and interact effectively with the company Board of Directors.
• Possession of CIPM, CIPD or SPHRI certification is required.

Primera Africa Group is an equal opportunity employer. Qualified candidates are encouraged to apply without discrimination on grounds of ethnicity, race, marital status, gender, age, religion, disability status or political persuasion.