About the job Operations & Fulfillment Associate (Hybrid)
Operations & Fulfillment Associate (Hybrid)
$45k - $50k
About the Role
We are looking for an Operations & Fulfillment Associate who can manage day-to-day logistics (e.g., shipping, inventory, vendor coordination) while supporting broader operational tasks. This hybrid role requires daily onsite presence in Gurnee, IL, for hands-on responsibilities such as processing shipments and maintaining stock accuracy, along with some remote duties like documentation, analytics, and communication with cross-functional teams. The ideal candidate has a keen eye for both logistics execution and operational efficiencies, is self-motivated, and enjoys problem-solving in a dynamic environment.
Key Responsibilities
Onsite Logistics & Shipping
Coordinate all inbound and outbound shipments, ensuring timely and accurate deliveries.
Oversee basic inventory management, track stock levels, manage restocks, and update records.
Perform quality checks on outgoing orders, including handling returns or missing package resolutions.
Maintain an organized workspace that supports efficient, safe day-to-day operations.
Operational Support & Process Improvement
Engage in broader supply chain tasks, from procurement to final delivery.
Continuously identify and document process enhancements to optimize speed, reduce costs, and scale effectively.
Contribute to budgeting and reporting activities to monitor operational performance and costs.
Utilize operational or distribution software to organize shipments and coordinate with other teams.
Help establish and track key performance indicators (KPIs), reporting findings to leadership as needed.
Collaboration & Communication
Work alongside other departments (e.g., Customer Support, Product) to quickly address shipping, fulfillment issues, or account action requests.
Foster relationships with carriers and vendors, coordinating schedules, negotiating service terms, and troubleshooting problems.
Communicate updates, insights, and solutions clearly and concisely to relevant stakeholders.
Support onboarding and training for new team members, sharing best practices for both logistics and operations.
What Were Looking For
1-3 years of experience in logistics, operations, or a similar role that mixes both disciplines.
Ability to travel to Gurnee, IL, daily for onsite responsibilities.
Familiarity with shipping procedures, documentation, and best practices (labels, forms, compliance).
Hands-on proficiency with shipping/distribution software, plus experience with G Suite or Microsoft Office for record-keeping, communication, and reporting.
Proven organizational skills and the ability to balance multiple tasks in a fast-paced environment.
A critical thinker with strong problem-solving abilities, ready to address daily operational needs and larger process challenges.
Excellent interpersonal and communication skills, able to collaborate across varied teams.
Self-starter who is comfortable taking initiative and operating with minimal oversight.
Physical capability to lift up to 50 lbs and stand or walk for extended periods as needed.
Bonus Qualifications
Experience working in a tech-focused or startup environment.Past involvement in scalable operations or high-growth scenarios.
Total Compensation Package For This Role Includes:
Hybrid Work Environment balancing onsite, hands-on logistics tasks with remote planning and analysis
Flexible PTO
Benefits include medical, dental, and vision
401k (non-matching)
Work From Home Reimbursement
Health & Fitness Reimbursement
Continuing Education Reimbursement
Nutrisense product discounts
If you thrive on blending logistical know-how with operational strategy and enjoy a role where you can both execute and innovate, we want to hear from you! Apply today to play a vital part in our evolving supply chain operations.