Operations & Fulfillment Associate (Hybrid)

Operations & Fulfillment Associate (Hybrid)

$45k - $50k

About the Role

We are looking for an Operations & Fulfillment Associate who can manage day-to-day logistics (e.g., shipping, inventory, vendor coordination) while supporting broader operational tasks. This hybrid role requires daily onsite presence in Gurnee, IL, for hands-on responsibilities such as processing shipments and maintaining stock accuracy, along with some remote duties like documentation, analytics, and communication with cross-functional teams. The ideal candidate has a keen eye for both logistics execution and operational efficiencies, is self-motivated, and enjoys problem-solving in a dynamic environment.

Key Responsibilities

Onsite Logistics & Shipping

• Coordinate all inbound and outbound shipments, ensuring timely and accurate deliveries.

• Oversee basic inventory management, track stock levels, manage restocks, and update records.

• Perform quality checks on outgoing orders, including handling returns or missing package resolutions.

• Maintain an organized workspace that supports efficient, safe day-to-day operations.

Operational Support & Process Improvement

• Engage in broader supply chain tasks, from procurement to final delivery.

• Continuously identify and document process enhancements to optimize speed, reduce costs, and scale effectively.

• Contribute to budgeting and reporting activities to monitor operational performance and costs.

• Utilize operational or distribution software to organize shipments and coordinate with other teams.

• Help establish and track key performance indicators (KPIs), reporting findings to leadership as needed.

Collaboration & Communication

• Work alongside other departments (e.g., Customer Support, Product) to quickly address shipping, fulfillment issues, or account action requests.

• Foster relationships with carriers and vendors, coordinating schedules, negotiating service terms, and troubleshooting problems.

• Communicate updates, insights, and solutions clearly and concisely to relevant stakeholders.

• Support onboarding and training for new team members, sharing best practices for both logistics and operations.

What Were Looking For

• 1-3 years of experience in logistics, operations, or a similar role that mixes both disciplines.

• Ability to travel to Gurnee, IL, daily for onsite responsibilities.

• Familiarity with shipping procedures, documentation, and best practices (labels, forms, compliance).

• Hands-on proficiency with shipping/distribution software, plus experience with G Suite or Microsoft Office for record-keeping, communication, and reporting.

• Proven organizational skills and the ability to balance multiple tasks in a fast-paced environment.

• A critical thinker with strong problem-solving abilities, ready to address daily operational needs and larger process challenges.

• Excellent interpersonal and communication skills, able to collaborate across varied teams.

• Self-starter who is comfortable taking initiative and operating with minimal oversight.

• Physical capability to lift up to 50 lbs and stand or walk for extended periods as needed.

Bonus Qualifications

• Experience working in a tech-focused or startup environment.Past involvement in scalable operations or high-growth scenarios.

Total Compensation Package For This Role Includes:

• Hybrid Work Environment balancing onsite, hands-on logistics tasks with remote planning and analysis

• Flexible PTO

• Benefits include medical, dental, and vision

• 401k (non-matching)

• Work From Home Reimbursement

• Health & Fitness Reimbursement

• Continuing Education Reimbursement

• Nutrisense product discounts

If you thrive on blending logistical know-how with operational strategy and enjoy a role where you can both execute and innovate, we want to hear from you! Apply today to play a vital part in our evolving supply chain operations.