L2 App Production support

Responsibilities

The primary objective of the L2 Support role is to provide efficient application support on the Boomi platform, as well as other application platforms, to enhance customer satisfaction through prompt issue resolution, reducing the number of escalations to L3, client production data migrations and production DB management. 

1. Operations/availability Management:

2. Incident Management:

3. Problem Management:

4. Change Management:

5. Service Request Management:

6. Release & Deployment management:

7. Capacity Management:

8. Knowledge Management:

9. Continual Service Improvement:

10. Utility Management:

Requirements

• Degree in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 3 years of working experience in Application support or L2 support
• Prior experience in application development, maintenance, support and deployment
• will be advantageous
• (*1) Boomi low/no code iPaaS platform offers intelligent, Cloud native file conversion logic with
• separate module for User Interface screens (Boomi flow) and file conversion logic (Boomi Atom)

Skills & Attributes

• Knowledge in Boomi Platform especially Boomi Integrations (*1)
• Provide solutions on application and operational issues encountered by end users
• Experience in database like Oracle, MySQL server, Postgres
• Experience in database query scripting (SQL)
• Good knowledge in Agile methodologies and AWS suite of services
• Strong analytical, problem solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills