Command Centre Analyst

Role: Command Centre Analyst - 12 months Renewable contract

Experience: Minimum of 1 year

Location : Changi Business Park (Onsite)

Benefits:

• Renewable contract (Performance-based, with possibility of conversion to perm)
• Medical Insurance Coverage
• Leave credits

Shift: 3 - 4 days work week, 12 hours shift (8 AM - 8 PM, 8 PM - 8 AM)

Responsibilities:

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

• Diploma and above
• At least 1 year experience in Application Support and incident management
• Keen on doing 12 hour shifts (3 - 4 days work week) and shifting schedule