IT Helpdesk

Role: IT Help Desk - 12 months Renewable contract

Experience: Minimum of 2 years

Benefits:

• Renewable contract (performance-based)
• Medical Insurance Coverage
• Leave credits

About the job:

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Responsibilities:

• Provide helpdesk support and resolve problems to the end users satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Follow and Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk Manager for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• End to end Manage & Maintain all meeting rooms and VC system
• Virtual Regional support
• Manage PABX / Cisco Call manager telephone system

Basic Requirements:

• Diploma or Higher Diploma in Computer Engineering

Preferred Requirements:

• 2 years of relevant technical experience
• Bachelors Degree in Information Systems, Business, Communications or related field
• Excellent communication skill and service mind