Application Portfolio Management - Lead

Job brief

The Lead Application Portfolio Management (APM) performs as a Subject Matter Expert (SME) within the function of Application Portfolio Management. This role contributes to the oversight and governance of Business Application records within the Portfolio to ensure all parties responsible for data accuracy & management are being performed, validated, and regularly reviewed. This role works closely with Business & IT Application Owners, Enterprise Architecture, Security and GRC in providing the capabilities to support JCI Application rationalization and strategic demand planning.

Responsibilities

• Acts as a Application Portfolio Management SME responsible for the development, implementation and management of the APM Processes & Policies as determined by the overall ITSM Roadmap.
• Lead and drive all Continual Service Improvement enhancements to APM process and ServiceNow enhancements/upgrades in accordance with Industry "Good Practice" (i.e., CSDM Framework).
• Works with Key Business Stakeholders and dependent processes to ensure Business Applications are aligned to supporting technologies, Services, and processes.
• Manages and works with Governance, Risk & Compliance on the development and operationalization of Associated APM Policies and Controls.
• Manages and drives the development, enhancement, and configuration of the ServiceNow platform in support of APM, ensuring data quality and consistency. 

Requirements

• Bachelor's Degree or related work experience
• 6 to 8 years of relevant experience
• Experience in the capabilities and functions of the ServiceNow Application Portfolio Management product.
• Knowledge of ServiceNow Common Service Data Model Framework.
• Understanding of ServiceNow Data Certification capabilities.
• Experience in collaboration with key business and technology stakeholders on the management of Business Applications.
• ServiceNow Application Portfolio Management.
• ServiceNow Data Certification.
• ITIL Foundation (V3 / 4) certification preferred.
• ITIL Lifecycle or Capability certification(s) in Service Strategy, Service Design preferred.
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
• Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.