Application Portfolio Management - Analyst

Job Summary

The Analyst Application Portfolio Management (APM) performs within the function of Application Portfolio Management. This role contributes to the oversight and governance of Business Application records within the Portfolio to ensure all parties responsible for data accuracy & management are being performed, validated, and regularly reviewed. This role works closely with Business & IT Application Owners, Enterprise Architecture, Security and GRC in providing the capabilities to support Client Application rationalization and strategic demand planning.

Principal Responsibilities

• Identifies and contributes to all Continual Service Improvement enhancements to APM process and ServiceNow enhancements/upgrades in accordance with the ServiceNow Common Service Data.
• Model (CSDM) Framework.
• Works with Key Business Stakeholders and dependent processes to ensure Business Applications are aligned to supporting technologies, Services, and processes.
• Manages and works with Governance, Risk & Compliance on the development and operationalization of Associated APM Policies and Controls.
• Manages and drives the development, enhancement, and configuration of the ServiceNow platform in support of APM, ensuring data quality and consistency.

Qualifications

• Bachelor's Degree or related work experience.
• 2 to 4 Years of Experience
• Experience in the capabilities and functions of the ServiceNow Application Portfolio Management product.
• Knowledge of ServiceNow Common Service Data Model Framework
• Understanding of ServiceNow Data Certification capabilities
• Experience in collaboration with key business and technology stakeholders on the management of Business Applications
• Knowledge of ServiceNow Application Portfolio Management
• Knowledge of ServiceNow Data Certification
• ITIL Foundation (V3 / 4) certification preferred
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
• Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.