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13 Open positions

Floor Manager

San José Province, San José, Costa Rica

Description:

Job Overview: We are seeking a dynamic and results-driven Floor Manager to oversee and manage the daily operations of our call center team. The ideal candidate will focus on personnel management, ensuring optimal team performance, adherence to metrics and quality, and delivering exceptional customer service experiences. Job Responsibilities: Team Supervision: Lead, mentor, and manage a team of agents to ensure productivity, morale, and professional growth. Performance Management: Monitor individual and …

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Auxiliar de Mantenimiento

San José Province, San José, Costa Rica

Description:

Estamos en búsqueda de un Auxiliar de Mantenimiento para garantizar el correcto funcionamiento y mantenimiento de nuestras instalaciones. La persona seleccionada será responsable de atender reparaciones, inspeccionar equipos y apoyar en tareas generales de mantenimiento dentro del edificio. Principales Responsabilidades: Realizar mantenimiento preventivo y correctivo en instalaciones eléctricas, plomería y sistemas de aire acondicionado. Supervisar y reparar equipos básicos del edificio, como iluminación, mobiliario y sistemas mecánicos. Apoyar en el …

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Campaign Manager

San José, Santa Ana, Costa Rica

Description:

A leading iGaming Digital Marketing Agency is looking for a Campaign Manager. This position will be responsible for planning and coordinating effective campaigns for customer acquisition initiatives stemming from data mining list capture (Direct Mail, Digital Ads, V2T, E-Marketing, Short-Messaging etc) Campaign Manager duties and responsibilities: A Campaign Managers primary duty is to ensure marketing campaigns are executed on time and on strategy to achieve their objectives. The CM will …

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Graphic Designer Jr

San José, Santa Ana, Costa Rica

Description:

We are a fast-paced Digital Marketing Agency seeking a talented and driven Junior Graphic Designer to join our creative team. In this role, you will support the design needs of various digital campaigns, creating eye-catching visuals for social media, websites, email marketing, and more. If youre passionate about design, eager to learn, and ready to contribute to diverse projects, wed love to hear from you! Key Responsibilities: Create graphics for …

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IT Support Agent

San José Province, San José, Costa Rica

Description:

IT Support Technician We are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role. Responsibilities: This on-site position involves a variety of tasks, including but not limited to: Assembling equipment (Rollouts). Relocating equipment between floors and buildings. Installing equipment at workstations. Replacing monitors and/or telephones at customer locations. Providing basic technical support for EUC (End-User Computing) needs on-site. …

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Fraud and Security Agent

San José Province, San José, Costa Rica

Description:

Fraud and Security Agent (September-2024) Job Overview: We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to account security, provide excellent customer service, and investigate potential fraud in a fast-paced call center environment. Key Responsibilities: Monitor …

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Media Buyer

Description:

Job Summary: The Media Buyer will be responsible for purchasing and optimizing advertising space on behalf of our online casino. This role requires a deep understanding of the media landscape, excellent negotiation skills, and the ability to analyze campaign performance. Responsibilities: 1. Media Buying: Negotiate with media channels to close competitive deals, purchase ad space and airtime, and ensure the advertisements are displayed at the right time to the right …

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QA Team Lead

San José, San José Province, Costa Rica

Description:

The Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in identifying areas for improvement, providing coaching and feedback, and implementing quality enhancement strategies Job Responsibilities As Team Lead Supervise …

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Casino Content Editor

Santa Ana, San José Province, Costa Rica

Description:

Online Casino Content Editor Job Description: As a Content Editor, you will play a crucial role in ensuring the quality, accuracy, and relevance of the content presented on our platform. You will be responsible for editing and proofreading various types of content, including but not limited to casino game descriptions, promotional materials, blog posts, newsletters, and website copy. Your primary goal will be to maintain consistency in tone and style …

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Casino Campaign Specialist

Santa Ana, San José Province, Costa Rica

Description:

Job Summary: The specialist will be responsible for developing and implementing marketing campaigns tailored to our online casino customers. This includes creating campaign concepts, defining target audiences, and setting clear objectives. The specialist will also monitor and analyze the performance of each campaign, using data to inform decisions and optimize for better results. Responsibilities: 1. Campaign Development and Execution: Develop and execute marketing campaigns aimed at customer acquisition, retention, and …

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