IT Support Technician
We are seeking an IT Support Technician to troubleshoot and implement technology solutions that meet end-user business needs in a frontline, on-site role.

Responsibilities:
This on-site position involves a variety of tasks, including but not limited to:

• Assembling equipment (Rollouts).
• Relocating equipment between floors and buildings.
• Installing equipment at workstations.
• Replacing monitors and/or telephones at customer locations.
• Providing basic technical support for EUC (End-User Computing) needs on-site.

Key Duties:

• Diagnose and troubleshoot Level 1 issues related to personal computer hardware, software, and peripherals.
• Respond to help desk inquiries and user requests regarding computer systems.
• Acknowledge user requests within defined service levels.
• Create and manage service tickets, ensuring accurate and detailed documentation.
• Maintain user information and support documentation.
• Ensure timely resolution of customer requests via the ticketing system.
• Contribute to meeting the organization's Service Level Agreements (SLAs).

Required Skills and Qualifications:

• Strong ability to develop business relationships and communicate effectively with users.
• Basic troubleshooting skills for hardware and software issues.
• Foundational knowledge of network, server, and desktop administration, including installation, upgrades, tools, and techniques.
• Customer service skills to effectively address user difficulties with PC-based tools and products.
• Ability to meet the physical requirements of general office tasks.
• Proficiency in English (both written and verbal).