Customer Service Representative

About Us 

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

About the Role

We are seeking a friendly and motivated Customer Service Representative to create positive customer experiences and help people find products and services that meet their needs. This role is suited to someone who enjoys face-to-face interaction, building relationships, and providing helpful recommendations.

Responsibilities

• Welcome customers and provide attentive, professional assistance.
• Engage in face-to-face conversations to understand customer needs.
• Present available products, services, and promotional offers.
• Explain product features and benefits and recommend suitable options.
• Answer questions and address customer concerns with professionalism.
• Build trust and maintain positive customer relationships.
• Identify opportunities to introduce additional products and services.
• Support customer acquisition initiatives and contribute to sales goals.
• Work closely with team members to maintain high service standards.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, patient, and approachable personality.
• Confidence interacting with different types of customers.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Previous customer service or sales experience is beneficial but not required.