Technical Services Manager

Position: Technical Services Manager

Company Overview:

Northwest Talent Solutions LLC is a leading provider of technical staffing and recruitment services for top companies in the private industry and public sector.  We specialize in connecting talented professionals with top companies in various industries, including technology, engineering, and manufacturing. Our commitment to excellence and our strong relationships with both clients and candidates have made us a trusted partner in the job market.

Currently, Northwest Talent Solutions LLC is recruiting viable Technical Services Manager candidates for a key client in the greater Midwest. The Technical Services Manager is an experienced professional with a strong background in Lean manufacturing. This role requires a keen ability to identify and eliminate process waste, as well as proficiency in coaching management and operators in Lean principles and culture. The ideal candidate is committed to driving continuous improvement and fostering a Lean mindset throughout the organization.

Job Summary:

We are seeking a highly skilled and experienced Technical Services Manager to join our client's team. In this role, you will be responsible for overseeing our technical services department, ensuring the successful delivery of services to our clients and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of managing successful teams.

Key Responsibilities:

- Lead and manage the technical services department, including recruiting, training, and mentoring team members

- Develop and implement strategies to improve the efficiency and effectiveness of technical services delivery

- Collaborate with other departments to ensure seamless integration and coordination of services

- Monitor and analyze department performance metrics and make recommendations for improvement

- Ensure compliance with company policies, procedures, and quality standards

- Stay updated on industry trends and best practices to continuously improve service offerings

- Act as a point of escalation for complex technical issues and provide timely resolution

- Develop and maintain strong relationships with clients, understanding their needs and providing exceptional customer service

- Manage budgets and resources to meet department goals and objectives

- Participate in business development activities, including client presentations and proposals

Qualifications:

- Bachelor's degree in a technical field or related discipline

- Minimum of 5 years of experience in a technical services management role

- Strong technical background, with knowledge of various technologies and systems

- Excellent leadership and people management skills

- Proven track record of managing successful teams and delivering high-quality services

- Strong problem-solving and decision-making abilities

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong customer service orientation

- Experience in project management and budgeting is a plus

Why Work for Us:

Our client values its employees and strives to create a positive and supportive work environment. As a full-time employee, you will receive a competitive salary, benefits package, and opportunities for professional development and advancement. Our client offers a collaborative and inclusive culture, where your ideas and contributions are valued and recognized.

Join our client's team and be a part of a growing and successful company that values its employees and is committed to providing exceptional services to clients. Apply now to be considered for this exciting opportunity!