Customer Service Executive (German Speaking)

Northreach is a dynamic recruitment agency that connects businesses with top talent in cell & gene therapy, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.

Were partnered with a multi-award-winning fintech company that places customer experience at the heart of its mission. Theyre now hiring a Customer Service Executive (German Speaking) to support their growing customer base and ensure smooth, fast, and friendly resolution of queries.

Key Responsibilities:

• Deliver high-quality support to German-speaking customers via email, phone, and live chat.
• Troubleshoot problems and escalate issues when necessary to ensure customer satisfaction.
• Maintain a strong understanding of product offerings to provide accurate advice.
• Help improve support documentation and internal processes.
• Work closely with compliance and operations teams to ensure a seamless service.

What Were Looking For:

• Native or fluent German speaker with strong English communication.
• Prior experience in a customer service or support role.
• Strong problem-solving skills and empathy.
• Tech-savvy and confident using customer support tools or CRMs.
• Comfortable in a fast-growing, high-performing business environment.

If you are interested in finding out more about this , click apply and let's chat!