Location: Athens, Greece Start Date: May 2026 Work Model: On-site or Remote (performance-based after 9 weeks) | Full remote for Croatia-based candidates after training

About the Role

Join one of the world's most recognised travel platforms and be the voice that helps travellers sort things out — fast and well. As a Customer Advisor on the Booking.com project, you'll handle inbound queries from Croatian-speaking customers, troubleshoot issues, and make sure every interaction is logged, resolved, and actually helpful.

This is a role for someone who's a natural problem-solver, communicates clearly, and doesn't panic when the queue gets long.

What You'll Be Doing

• Handling inbound calls and emails from Croatian-speaking customers
• Logging all interactions accurately in the customer service database
• Resolving complaints and escalating when needed, following company policy
• Troubleshooting customer issues using internal tools and support documentation
• Meeting SLA targets consistently
• Flagging patterns and offering recommendations on recurring issues

What We're Looking For

• Fluent Croatian (C2) — non-negotiable
• English
• High School Diploma minimum
• Strong problem-solving and troubleshooting skills
• Comfortable working in a fast-paced, structured environment

What's On the Table

14 salaries (that's 2 extra payments per year) 1,200€ signing bonus 50€ meal voucher/month Private Health & Life Insurance Performance bonus 25 days annual leave 40h/week | Mon–Sun, 08:00–19:00 rotating shifts | No night shifts

Relocating from abroad?

• 3 months hotel accommodation provided
• You're covered while you get settled

Based in Croatia?

• Work from home after successful training completion — no relocation needed

Contract

• Permanent contract (on-site pathway)
• 6-month renewable contracts (remote pathway)