Sofia, Bulgaria

German Speaking Customer Service Representative

 Job Description:

This is an international customer support role designed for German-speaking candidates looking to relocate and build a long-term career in a stable, structured environment.

What You Get

  • Base salary
  • Billing bonus
  • Uncapped performance bonus (€1,000+ potential monthly)
  • Fully paid 5-week training program
  • Relocation assistance

Additional Benefits

  • Private health insurance
  • Monthly meal vouchers
  • Multisport card fully covered
  • Hybrid work model after 4 months (based on KPI performance)

Your Role

  • Handle inbound German-language customer calls
  • Support customers with billing, accounts, and services
  • Update internal systems with accurate information
  • Identify sales opportunities where relevant
  • Escalate complex cases appropriately

Requirements

  • German C1/C2 level (mandatory)
  • English B2+ for internal communication
  • Ability to work rotating shifts 

Career Path

Strong internal promotion culture with progression into Team Leader, Trainer, and Sales roles.

  Required Skills:

Billing Vouchers Environment Performance Support Salary Customer Support Insurance English Training Customer Service Sales Communication