Location:

Remote (Portugal-based) | Training in Lisbon

Start Date:

7 May 2026

Schedule:

Monday to Friday, 08:00 – 17:00
Days Off: Saturday and Sunday

About the Role

We are looking for a Customer Service Representative to join an innovative Digital Wallet project. This role is perfect for Dutch-speaking candidates interested in fintech and digital solutions, offering the flexibility of remote work combined with a structured onboarding experience.

Key Responsibilities

• Provide customer support in Dutch and English via phone, email, and chat
• Assist users with inquiries related to digital wallet services and transactions
• Resolve issues efficiently while ensuring high customer satisfaction
• Maintain accurate records of interactions in internal systems
• Follow company procedures and quality standards
• Collaborate with internal teams when necessary

Requirements

• Fluency in Dutch and English (B2 or higher)
• Strong communication and problem-solving skills
• Customer-focused mindset
• Basic technical skills and ability to navigate digital platforms
• Previous customer service experience is a plus

Contract & Training Details

• Contract type: Fixed-term (CDD) – 6 months
• Training: 1 month on-site in Lisbon (mandatory)
• Accommodation support available during training (€280 contribution) for candidates already living in Portugal

What We Offer

• Fully remote work after training
• Stable Monday–Friday schedule (no weekends)
• Opportunity to work in the growing fintech/digital payments industry
• International and supportive work environment

Why Join?

Be part of a fast-growing digital wallet project and gain valuable experience in the fintech sector while enjoying the flexibility of remote work.