LOCATION: Malta
WORK MODEL: On-site
LANGUAGE REQUIRED: German
SCHEDULE: Rotative 8-hour shifts between 08:00–20:00

ABOUT THE ROLE:

Join a dynamic German-speaking customer support team for a leading international airline. In this role, you will act as the first point of contact for customers, ensuring a smooth and professional service experience. This is a great opportunity to work in a fast-paced, multicultural environment while developing your skills in the aviation and customer service sectors.

WHAT YOU WILL DO:

— Handle inbound customer contacts in German via phone, email, and chat
— Assist customers with flight bookings, reservations, and general airline-related enquiries
— Provide accurate information regarding schedules, policies, and services
— Resolve customer issues efficiently while maintaining high-quality service standards
— Follow established procedures, guidelines, and escalation protocols
— Ensure a positive customer experience at every interaction

WHAT WE ARE LOOKING FOR:

— German at C2 level (native or near-native)
— English at C1 level
— Strong communication, listening, and problem-solving skills
— Customer-oriented mindset with attention to detail
— Ability to work in a structured and fast-paced environment
— EU documentation required

WHAT'S IN IT FOR YOU:

— Competitive salary package (details to be shared during the recruitment process)
— Monday to Friday schedule – no weekend work
— Stable working hours within a fixed time window (08:00–20:00)
— On-site position in Malta, with an international team environment
— Permanent contract with long-term career growth opportunities
— Opportunity to gain experience in the aviation industry