Location: Athens, Greece

Contract: Permanent (40h/week – 8h/day, 5 days/week)

About the Role

Join a global travel platform and become part of an international team supporting customers worldwide.

As a Croatian-speaking Customer Support Specialist, you will assist users with bookings, reservations, and general inquiries, ensuring a smooth and positive customer experience.

Work Model

• On-site training in Athens (9 weeks)
• After training: remote work may be considered based on performance and readiness
• Employees relocating from abroad must work on-site for at least 3 months (unless already based in Greece with confirmed housing and internet)

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Support with reservations, cancellations, and booking changes
• Assist with payment-related questions and issues
• Provide clear and professional communication in Croatian and English
• Ensure high levels of customer satisfaction

Requirements

• Croatian: Fluency or C1 level
• English: B2 level
• Strong communication and problem-solving skills
• Customer-oriented mindset
• EU citizenship or valid residence permit with full work rights

What We Offer

• Salary: 14 salaries per year (12 monthly + 1 Easter + 1 split between Summer & Christmas)
• Performance bonus
• Sign-on bonus: €1,200 (for current hiring wave)
• Private health & life insurance
• 25 days annual leave
• €50/month meal voucher

Relocation & Support

• 3 months hotel accommodation (Croatian hires)
• Up to €300 relocation support (reimbursement with first salary)
• Legal support with hiring documentation