Location:

Porto, Portugal (On-site)

Start Date:

7 May 2026

Schedule:

Monday to Friday, 08:00 – 17:00
Days Off: Saturday and Sunday

About the Role

We are currently hiring a Customer Service Representative for an exciting Cruise Line project. This role is ideal for Danish-speaking candidates who enjoy helping customers and want to work in an international and dynamic environment within the travel and hospitality sector.

Key Responsibilities

• Provide customer support in Danish via phone, email, and/or chat
• Assist customers with inquiries related to cruise bookings, services, and travel information
• Handle customer issues efficiently while ensuring high satisfaction
• Maintain accurate records of customer interactions
• Follow company procedures and quality standards
• Collaborate with internal teams when needed

Requirements

• Fluency in Danish (C1/C2 level)
• Good communication skills and customer-oriented mindset
• Ability to handle multiple tasks in a structured way
• Basic computer skills
• Previous experience in customer service is a plus

What We Offer

• Base salary paid over 14 months
• Performance bonus: €150 (paid over 11 months)
• Meal Allowance 
• Stable Monday–Friday schedule (no weekends)
• Opportunity to work in the travel and cruise industry
• Supportive and international work environment

Why Join?

Join a global project in the cruise industry and build your customer service career while working in beautiful Porto, one of Portugal's most vibrant cities.