We are looking for a Danish-speaking customer support professional who understands what outstanding customer service looks like and can confidently represent a world-leading premium automotive brand at the level it deserves. The ideal candidate values the quality of each interaction and takes pride in delivering thoughtful, accurate, and customer-focused support rather than focusing purely on contact volume.

This is a fully remote role based in Portugal, supporting Danish-speaking customers across the entire ownership journey — from initial pre-purchase inquiries through to full aftersales assistance. 

What's in it for you

• Competitive base salary
• Bonus system 
• Fully remote position (based in Portugal)
• Monday to Friday schedule only
• No weekend work
• Rotating shifts between 07:00 and 19:00

What you will do

• Handle inbound customer inquiries via phone, email, and chat in Danish
• Support vehicle owners with questions regarding features, connectivity, technology, and vehicle functionality
• Assist with warranty-related questions, service bookings, and dealership referrals
• Manage customer complaints with ownership, professionalism, and a solution-oriented approach aligned with premium brand standards
• Guide customers through both the purchase process and aftersales journey, ensuring a consistently high-end service experience

What we are looking for

• Danish language level C1 or C2 (mandatory)
• Currently based in Portugal (relocation is not provided for this role)
• Strong customer-first mindset with the ability to represent a premium automotive brand with confidence and care
• Availability for rotating shifts Monday to Friday between 07:00 and 19:00
• Previous experience in customer service is an advantage but not essential

You will be the voice of a premium automotive brand, where service expectations are high and every interaction matters. The role offers a structured weekday schedule (Monday to Friday only), with no weekend work and evenings always free.