Location: Athens, Greece Work Model: On-site | Remote possibility  Schedule: Mon–Fri | Rotating shifts 09:00–21:00

About the Role

Ever helped someone fix their phone and felt weirdly good about it? This role is that — at scale, for one of the world's most recognisable tech brands.

As a Portuguese-Speaking Tech Support Specialist, you'll be the first point of contact for customers dealing with everything from login issues to device troubleshooting. You'll handle around 25 contacts per day via phone, chat, and email — and beyond solving problems, you'll also play an active role in customer retention, subscription renewals, and identifying upsell opportunities.

The role has a clear growth path: start at Tier 1, progress to Tier 2 and specialised premium support as you build experience.

What You'll Be Doing

• Supporting customers via inbound calls, chat, and email in Portuguese
• Troubleshooting mobile devices, computers, apps, and software
• Assisting with account management — logins, passwords, access, billing
• Guiding users through updates, data migration, and device setup
• Supporting subscription renewals, manual purchases, and product installations
• Engaging in customer retention, cross-selling, and upselling where relevant
• Maintaining high security and quality standards in every interaction

What We're Looking For

• Portuguese: Fluent or C1 — essential
• English: B2 minimum
• Strong computer literacy (MS Office, CRM tools)
• Typing speed: 20 WPM minimum
• Familiarity with MacOS, iOS, or similar ecosystems is a plus
• Previous tech support experience is an advantage
• Strong problem-solving and communication skills

What's On the Table

Paid training — academy + nesting phase fully covered  Clear career progression — Tier 1 Tier 2 Premium Support  International team environment  Continuous upskilling and structured onboarding

Contract

• Stable long-term role within an international operation