Croatian-Speaking Customer Support Specialist – Travel Platform

Athens, Greece
Permanent Contract

Working Hours:
Monday to Sunday | 08:00 AM – 07:00 PM (rotational shifts)

About the Role

Join a leading global travel platform and become part of a diverse, international team. As a Croatian-speaking Customer Support Specialist, you will play a key role in assisting customers worldwide, ensuring a seamless and enjoyable booking experience.

Work Model

• Initial on-site training in Athens (9 weeks)
• Possibility of remote work after training, depending on performance and readiness

Your Responsibilities

• Manage customer inquiries via phone, email, and chat
• Assist with bookings, cancellations, and reservation changes
• Support customers with payment-related questions
• Communicate clearly and professionally in Croatian and English
• Deliver high-quality service and ensure customer satisfaction

What We're Looking For

• Fluency in Croatian 
• English proficiency at B2 level
• Strong communication and problem-solving skills
• Customer-focused attitude
• EU citizenship or valid residence permit with full working rights

What's in It for You

• Competitive salary with performance-based bonus
• 14 salaries per year (including holiday bonuses)
• Private health and life insurance
• 25 days of annual leave
• €50 monthly meal voucher

Relocation & Support

• 3 weeks of accommodation provided (hotel stay)
• Up to €300 relocation reimbursement
• Assistance with legal documentation

Ready to Apply?

Take the next step in your career and join a global team in the travel industry, helping customers explore the world with ease!