About the Role

Become part of a leading global travel platform and join an international team delivering support to customers around the world.

As a Customer Support Specialist (Croatian + English), you will assist users with bookings, reservations, and general inquiries, ensuring a seamless and positive customer experience.

Work Model

• Initial phase: 9 weeks of on-site training in Athens
• Remote based on performance 

Key Responsibilities

• Manage customer inquiries via phone, email, and chat
• Assist with bookings, cancellations, and reservation changes
• Handle payment-related questions and issues
• Communicate clearly and professionally in Croatian and English
• Deliver high levels of customer satisfaction

Requirements

• Croatian: Fluent or C1 level
• English: B2 level or higher
• Strong communication and problem-solving skills
• Customer-focused attitude
• EU citizenship or valid residence permit with full working rights

What We Offer

• Performance-based bonus
• Salary paid 14 times per year (including holiday allowances)
• Private health and life insurance
• 25 days of annual leave
• Monthly meal voucher (€50)

Relocation & Support

• 3 weeks of accommodation provided (hotel)
• Up to €300 relocation support (reimbursed)
• Assistance with legal documentation and onboarding