Consulting | ITIL | ServiceNow
Aachen, Berlin, Dortmund, Dresden, Erlangen, Frankfurt, Hamburg, München, Stuttgart 
Full-time | min. 5+ years experience | German C2 required
€75,000 – €100,000 + attractive benefits

About the Role

We are looking for an experienced Senior Consultant (m/w/d) for IT Operations Management (ITOM) to join a leading IT consulting environment and play a key role in delivering innovative ServiceNow-based solutions.

In this role, you will work closely with clients to analyze, design, and optimize IT operations and infrastructure processes, helping them transform their IT into a modern service-oriented organization. You will take ownership of projects, lead workshops, and act as a trusted advisor for both technical and strategic topics.

This position offers the opportunity to work with a highly specialized ServiceNow-focused organization and contribute to complex, high-impact enterprise projects across the DACH region.

Your Responsibilities

• Analyze, assess, and evaluate existing IT infrastructure and ITOM processes
• Lead and independently deliver projects and sub-projects from conception to implementation
• Design and develop future ITOM solutions in collaboration with clients
• Conduct workshops, training sessions, and client presentations in German and English
• Provide expert consulting support during project execution (functional and/or technical)
• Coach and guide project team members
• Support presales activities and contribute to solution design discussions
• Act as a trusted advisor in dynamic client environments

Your Profile

• Completed degree or equivalent qualification with relevant professional experience
• Minimum 5 years of experience in infrastructure and application management
• Strong understanding of IT infrastructure administration and monitoring
• Solid understanding of IT as a service-oriented organization
• Experience with ITIL / ESM / ITSM frameworks (preferred)
• Knowledge of CMDB/CSDM, monitoring solutions, and ITOM concepts (beneficial)
• Basic JavaScript knowledge (advantageous)
• ServiceNow Implementation Specialist certification (a plus)
• Excellent German (C2) and very good English skills
• Structured, independent, and goal-oriented working style
• Strong communication skills and confident client interaction
• Flexibility, teamwork mindset, and professional presence
• Enthusiasm for continuous learning and development

What We Offer

• Work with the largest ServiceNow partner in the DACH region
• Exciting and diverse enterprise client projects
• Dedicated ServiceNow product lines with strong career growth opportunities
• Highly flexible working hours and strong remote work options
• Open, collaborative culture with flat hierarchies and regular team events
• Attractive bonus model based on project utilization and optional company car
• Extensive benefits package including Urban Sports Club membership, wellness & massage subsidies, business bike program, and 30 days of vacation

Recruitment Process

1. Application 
2. Initial HR video interview
3. Technical interview with ITOM Product Line Lead
4. Optional technical case or live demo
5. Contract negotiation and final offer