Client Success & Solutions Specialist – Italian & English (Remote, Portugal)

Location: Remote (Based in Portugal)

Position Type: Full-time

Schedule: Rotational shifts 

• Shift Window: 08:00 AM – 07:00 PM
• Days Off: 2 days per week

About the Role

Are you a natural problem solver who loves turning challenging situations into great customer experiences? A leading global technology company is seeking an Italian and English-speaking Client Success & Solutions Specialist to join our growing Sales and Support department.

Operating entirely from the comfort of your home in Portugal, you won't just be answering questions—you will be an essential partner to our users. In this role, every interaction is a chance to build loyalty, resolve technical puzzles, and drive client satisfaction. If you are tech-savvy, highly resilient, and looking for a dynamic remote career path, we want you on our team.

Key Responsibilities

• Act as a consultative partner for Italian and English-speaking clients, handling inquiries with clarity, empathy, and professionalism.
• Diagnose, track, and resolve technical issues with meticulous attention to detail, following up until a complete solution is reached.
• Turn client frustration into long-term satisfaction, identifying opportunities to build deeper brand loyalty.
• Manage high-pressure scenarios calmly and effectively, ensuring a seamless user experience.
• Collaborate with internal sales and technical teams to share insights and improve overall service delivery.

Requirements

• Language Proficiency: Full professional fluency in both Italian and English (written and spoken).
• Problem-Solving Mindset: A quick thinker who catches details, tracks issues methodically, and stays focused under pressure.
• Communication & Empathy: Strong interpersonal skills with the ability to explain solutions clearly and guide frustrated users with care.
• Tech-Savvy: Comfortable navigating digital tools, modern CRM systems, and troubleshooting technical platforms.
• Experience: Previous experience in Customer Service is highly preferred. Experience or interest in sales/account growth is a strong plus, but not mandatory.
• Work Setup: Securely based anywhere in Portugal with a reliable home internet connection.

What We Offer

• Base Salary: paid over 14 months.
• Meal Allowance: €150 per month.
• Performance Bonus: Up to €225 per month (paid over 12 months).
• Flexibility: The ultimate convenience of a 100% remote work setup within Portugal.
• Professional Growth: Comprehensive virtual onboarding and structured career development within a global tech company.

Ready to apply?

Submit your resume today and elevate your career in client success!