Remote (based in Barcelona, Spain) · Full-time (39h/week) · Mon–Fri 09:00–18:00 · Start: ASAP

ABOUT THE ROLE

Work remotely from Barcelona as part of a customer service team supporting Danish-speaking clients of a global industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries — delivering accurate, professional support in a structured remote environment.

RESPONSIBILITIES

• Handle inbound enquiries from Danish-speaking clients via phone, email, or chat — covering product information, orders, and account queries
• Provide accurate and timely responses, escalating complex technical cases where required
• Maintain up-to-date records of all customer interactions in the CRM system
• Collaborate with internal teams to ensure seamless issue resolution
• Consistently meet quality and productivity KPIs

REQUIREMENTS

• C2 level of Danish and B2+ level of English — written and spoken
• Strong written and verbal communication skills
• Self-disciplined and reliable — comfortable working independently in a remote setup
• Previous experience in customer service is valued but not mandatory
• Based in Barcelona or willing to relocate to Barcelona (mandatory)
• Eligible to work in Spain (EU ID or Spanish residence card)

WHAT WE OFFER

• Full-time remote contract — work from home in Barcelona
• Competitive salary + performance bonus
• Relocation support: €500 relocation bonus for candidates moving to Barcelona
• Private medical insurance
• Referral programme — earn up to €2,000 per successful referral
• Ongoing training and clear career progression