Sofia, Bulgaria | On-site (Hybrid option after 2 months based on performance)
Contract: Permanent

 Working Hours:
Monday to Friday: 09:30 AM – 06:00 PM
Weekends off

About the Role

We are currently hiring Dutch-speaking Customer Support Representatives to join the CAK project in Sofia. In this role, you will support customers in the Netherlands, assisting with inquiries related to social support and long-term care regulations. This is a great opportunity to build a stable career in an international environment with structured working hours.

Your Responsibilities

• Provide phone-based customer support to clients in Dutch
• Answer questions related to the Social Support Act and Long-Term Care Act
• Assist with inquiries such as outstanding balances, direct debits, and administrative changes
• Ensure clear, accurate, and professional communication
• Maintain high standards of customer satisfaction
• Accurately document customer interactions in internal systems

What We're Looking For

• Dutch Fluency
• Good command of English (B2 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset with attention to detail
• Ability to work independently and as part of a team

Training

• Paid training (1–2 weeks), depending on group size and progress

What's in It for You

• Performance bonus: €100/month
• €800 welcome bonus
• Monthly allowance: 50 BGN net (transport/internet)
• Additional pay for night shifts (if applicable)
• Relocation support available

Additional Benefits:

• Health and dental insurance
• Life insurance
• Multisport card (partially funded)
• Bonuses for key life events (e.g. marriage, childbirth, graduation – 500 BGN)
• Discounts on various products and services

Additional Information

• Ownership period by Concentrix: 6 months
• Final candidate list deadline: 6 April

Ready to Apply?

Join a supportive and international team in Sofia and take the next step in your customer service career!