Dutch Customer Service Advisor (full-time / part-time) - Barcelona

Working in Barcelona offers an experience unlike any other, where the city's vibrant energy meets centuries of rich history. Whether you're drawn by the thriving tech sector, the growing international business environment, or simply the Mediterranean lifestyle, Barcelona is a city that effortlessly blends work with the pleasures of art, culture, and community.

We are looking for Dutch-speaking Customer Advisors for a customer in the banking sector . You end up on a project where accuracy is an absolute must. In this department you will handle questions from credit card holders and ensure the security and protection of customer data.For this project you will need to be able to maintain security procedures around sensitive data, but we will teach you everything during the paid training.

What are you going to do?

• Customer service, blocking of lost/stolen credit and debit cards.
• You handle questions from credit card holders and are responsible for the security and protection of credit card data.
• Identity checking, answering questions and explaining any steps to be followed are among your core tasks.
• Checking temporarily blocked cards for cardholder transactions or not. And permanently block or unblock the credit card.
• Handling claims files

Who are we looking for?

Preferably you already have experience in a call center, social skills and a positive attitude. You also have at least a professional Bachelor working and thinking level with strong communication skills.

What do we offer?

• Spanish, permanent contract of indefinite duration
• Several corporate events per year
• Free Spanish lessons
• Paid training
• Open atmosphere in which suggestions and ideas from employees are heard
• Career opportunities
• Possibility of hybrid work after training period

We are for equal opportunity All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.