Portuguese Customer Support Specialist (On-site)

Are you passionate about helping customers and delivering exceptional service? We are looking for a Portuguese-speaking Customer Support Specialist to join our growing team in São Paulo.

This is an exciting opportunity to work in a dynamic international environment where your communication skills, problem-solving abilities, and customer-first mindset will make a real impact.

What You'll Do

• Provide professional support to customers via phone, email, and chat
• Assist customers with account-related questions, product inquiries, and troubleshooting
• Resolve issues efficiently while ensuring a positive customer experience
• Maintain accurate records of customer interactions
• Collaborate with internal teams to deliver timely solutions
• Meet quality and performance standards while maintaining customer satisfaction

What We're Looking For

• C2 or fluent Portuguese speaker
• Strong communication and interpersonal skills
• Customer-focused attitude with excellent problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Good computer and multitasking skills
• Previous customer service, contact center, hospitality, retail, or support experience is an advantage but not required

What We Offer

• Excellent salary package
• Performance-based bonuses
• Comprehensive training and onboarding
• Career growth and development opportunities
• Private healthcare benefits
• Modern office facilities in São Paulo
• Supportive and multicultural work environment
• Full-time permanent contract
• Paid holidays and additional employee benefits

Work Model

Location: São Paulo, Brazil
Work Model: On-site
Employment Type: Full-time

If you enjoy helping people, solving problems, and working as part of a collaborative team, we would love to hear from you.

Apply today and take the next step in your customer service career!