Content and Support Officer

Job Description:

We are looking for a motivated and detail-oriented Content and Support Officer who will be responsible for managing both customer support interactions and content-related tasks. The ideal candidate will handle customer complaints efficiently while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.

Key Responsibilities:

Customer Support & Complaint Handling:

• Receive, log, and resolve customer complaints through multiple channels ( emails etc.)
• Ensure all issues are resolved professionally and within the prescribed TAT
• Coordinate with relevant teams to investigate and resolve issues effectively
• Analyze recurring complaints and report trends for process improvement

Content Management & Quality:

• Draft, review, and update content management of consumer products
• Ensure all content is consistent in tone, error-free, and aligned with brand guidelines
• Identify gaps in support content based on customer feedback or complaint patterns

QA Tester :

• Develop, document, and execute test plans, and test cases
• Perform manual testing of applications, websites, and content
• Identify, log, and track defects and inconsistencies in the system
• Collaborate with developers, and content teams to resolve issues
• Conduct regression testing to ensure issues are fixed without introducing new problems
• Validate content and features against specifications and quality standards
• Analyze test results and provide actionable feedback for improvements
• Assist in the implementation of QA processes, tools, and best practices

Skills & Competencies:

• Intermediate or Diploma in any relevant discipline
• Good written and verbal communication skills
• Good problem-solving and interpersonal abilities
• Ability to manage multiple tasks and meet deadlines
• Strong analytical and problem-solving skills
• Knowledge of QA methodologies, tools, and processes
• Familiarity with MS Office, documentation tools, and customer support platforms