Customer Service Supervisor

NocNoc.com is an end-to-end online marketplace that specializes in home and living products. We bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access to special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.

Responsibilities:

• Lead a team of CS who provides the best experiences to customers
• Improve customer experience and design service operation and build FAQ
• Improves and optimize operational performance
• Provide solution for operational problem to improve customer experience
• Build supervisor and successor for an importance part of CS works
• Assisting customer service staff with duties where required
• Monitoring and authenticating returns, refund, and claims
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Performing additional duties where needed
• Well collaborate with colleagues and other departments with good attitude (NocNoc core values)

Qualifications:

• Bachelors (BA or BS) in related field
• 2+ years of work experience in a similar position
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills
• Outstanding communication skills, both written and verbal
• Strong people skills
• Outstanding organizational skills
• Available to work shifts.