About the job Project Management (Process Improvement)
About the job Process Improvement & Data Analyst
We are looking for a Process Improvement & Data Analyst to join our Home Solution Development team. This role will focus on optimizing sales and service workflows, leveraging Airtable, Jotform, and Google Sheets (with API integration) to streamline operations.
The ideal candidate will have strong analytical and problem-solving skills, capable of identifying bottlenecks and inefficiencies in operational processes. They should be able to analyze operations performance data, pinpoint areas for improvement, and provide clear recommendations to enhance efficiency. Additionally, they should be an effective communicator who can present insights and collaborate across teams to drive execution.
Responsibilities
Design and optimize workflows for sales and service teams using Airtable, Jotform, and Google Sheets with API integration.
Analyze operations and service performance to identify inefficiencies and improvement opportunities.
Develop data dashboards and reports to track key metrics such as conversion rates, service efficiency, and GMV growth.
Provide actionable recommendations to improve sales and service operations based on data insights.
Work closely with cross-functional teams to enhance pricing models and streamline payment processes.
Effectively communicate findings to stakeholders and present proposed solutions in a structured and data-backed manner.
Collaborate with internal teams to ensure implementation of process improvements and track the impact of changes over time.
Qualification
Bachelor's degree in Business, Data Analytics, Industrial Engineering, or a related field.
Experience with Airtable, Jotform, and Google Sheets, including API flow integration.
Strong analytical and problem-solving skills, with experience in data visualization tools (e.g., Google Data Studio, Tableau, Power BI).
Proven experience in operations analysis, process improvement, and workflow automation.
Ability to identify inefficiencies, develop structured solutions, and present them to key stakeholders.
Strong communication and presentation skills, with the ability to work collaboratively across different teams.
Experience in pricing strategies and payment process optimization is a plus.