Retail and Training Manager

About the company

Niv Della stands out as one of the Philippines' fastest-growing companies in the beauty industry, showcasing homegrown brands Colourette and Fresh Formula. Colourette champions product nationalism by offering colour cosmetics for Filipinos and by Filipinos; while Fresh Formula focuses on intentional skincare, providing vegan and cruelty-free solutions for various skin concerns. Niv Della products are available nationwide, both in major malls and through leading retailers, as well as online platforms like Tiktik Shop, Lazada, and Shopee.

What it's like to work here

Joining Niv Della means being a part of a vibrant, dynamic, and enthusiastic team of young professionals. Our work culture is built upon a foundation of goal-oriented individuals who are self-starters that deep dive into the creative journey of bringing successful products to life from the ground up. A "can-do" and "go-getter" attitude drives the team as they navigate the world of beauty tech startups, refining their professional skills while pursuing their passions all at the same time!

About the Position

As the Retail and Training Manager, you will be responsible for ensuring the success of our retail points of sale, delivering consistently on-brand, exceptional customer experience through our sales associates (aka Brand Ambassadors). In addition to designing and implementing effective training programs for our Brand Ambassadors, you will also oversee the overall operations of our retail locations and occasionally liaise with Key Account buyers to drive growth opportunities.

This role is instrumental in driving sales growth, enhancing brand representation, and fostering a culture of excellence within our retail teams. The ideal candidate would be someone who is passionate about beauty and Niv Della's brand philosophy, highly collaborative, and results-oriented.

Responsibilities:

Retail Sales and Performance Management

• Set sales targets and KPIs for retail teams and monitor performance against goals
• Provide guidance and support to the team to achieve and exceed sales targets
• Analyze sales data and customer feedback to provide insights and identify opportunities for continuous improvement
• Prepare regular reports on retail performance, sales trends, and customer feedback
• Ensure incentive scheme of retail staff is consistently aligned with business objectives
• Collaborate with marketing teams to propose retail activities aligned with brand campaigns

1. Training and Development

a. Develop and implement training programs for sales associates in collaboration with Marketing, focusing on product knowledge, customer service, and selling techniques

b. Conduct ongoing training sessions to enhance the skills and capabilities of retail staff

2. Customer Experience

a. Ensure that all customers receive a personalized and positive experience in our retail spaces.

b. Gather customer feedback and insights to continuously improve service and meet customer expectations

3. Retail Operations

a. Oversee the day-to-day operations of retail locations, ensuring a consistent and exceptional customer experience

b. Coordinate with Marketing teams to ensure promotional events and activities are executed properly

c. Collaborate with Marketing and Visual Merchandising to ensure our colour cosmetics products are showcased effectively

d. Monitor inventory levels and collaborate with the supply chain to ensure stock availability

4. Liaison with Key Accounts buyers

a. Drive relationships with select Key Accounts buyers to develop partnership and collaboration for growth plans

Qualifications

• Minimum of 3+ years in retail and/or sales in Beauty/cosmetics, consumer packaged goods, and lifestyle, preferably at the Supervisor/Manager level with 2+ years of experience managing teams.
• Bachelor’s degree in Sales & Marketing, Business Administration, Retail Management, or related field is required.
• Experience with training retail teams (developing training materials as well as holding trainings)
• Experience with analyzing sales performance and developing insights and recommendations
• Strong leadership, communication, and influencing skills. This role will require directly influencing decisions and leading through people
• Highly creative with strong attention to detail
• Ability to work and lead agile cross-functional teams
• Ability to multi-task and remain organized in a fast-paced, high-growth environment
• Fluent in English and Filipino

Snapshot of the Role

• Title: Retail and Training Manager
• Location: Hybrid (Makati Office - 2x to 3x weekly)
• Start date: ASAP
• Education: University Degree
• Experience: 3+years
• Contract: 6 months-probation with permanent employment upon positive evaluation
• Reporting to: Retail Director

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to Commute:

• Makati City (Required)

Ability to Relocate:

• Makati City: Relocate before starting work (Required)