Suporte Técnico

Company Overview:

Nimber is a rapidly growing technology company based in Lisboa, Portugal. We specialize in providing innovative solutions for transportation and logistics, connecting people who need to send items with travelers who have extra space in their luggage. Our platform is revolutionizing the delivery industry, creating a more sustainable and cost-effective way to ship items.

Position Overview:

We are seeking a highly motivated and skilled Suporte Técnico to join our dynamic team. The ideal candidate will have a strong technical background and excellent communication skills, as well as a passion for providing top-notch customer service. As a Suporte Técnico, you will be responsible for troubleshooting technical issues, providing technical support to our users, and ensuring a smooth and efficient operation of our platform.

Key Responsibilities:

- Provide technical support to our users via email, phone, and chat

- Troubleshoot and resolve technical issues reported by users

- Collaborate with our development team to identify and resolve bugs

- Maintain and update our knowledge base with new troubleshooting techniques and solutions

- Monitor and analyze system performance and identify areas for improvement

- Communicate technical information and updates to non-technical users in a clear and understandable manner

- Provide feedback and suggestions for improving our platform and user experience

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 1 years of experience in a technical support role

- Strong technical skills and knowledge of software and hardware troubleshooting

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Fluent in Portuguese and English, both written and spoken

Benefits:

- Competitive salary

- Health insurance

- Flexible working hours

- Dynamic and innovative work environment

- Opportunities for growth and development within the company

If you are a tech-savvy problem solver with a passion for customer service, we want to hear from you! Join our team at Nimber and be a part of revolutionizing the transportation and logistics industry. Apply now!