Gestor de Serviços

Hey there, think you stumbled upon this job posting by chance? We don't believe in chance at Nimber.

Caught your eye? Great. Keep going...

We are Nimber, and we're not just filling positions, we're building a team that's ready to shake things up. If you're ready to rewrite the rules and make a real impact, this is your moment.

Join us and let's put the future where it belongs. In the hands of passionate people.

But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to customers' projects.

Company Overview:
Nimber is a fast-growing IT solutions company that helps businesses of all sizes achieve their digital goals. We specialize in providing customized software development, cloud solutions, and IT consulting services to our clients. Our team is made up of highly skilled professionals who are passionate about delivering innovative solutions and exceptional customer service.

Position: Service Manager (Hybrid in Lisbon)

Who We Are:
We're a team of passionate, quirky, and (sometimes) overly caffeinated people who believe in matching awesome humans with awesome opportunities. If you're a Service Manager with expertise in ISO 20000 Process Management, Delivery Management, Change Management, Incident and Problem Management, and KPI Assurance, we'd love for you to join our team!
Bring your skills in managing end-to-end service delivery, coordinating releases, and ensuring SLA compliance, and we'll provide the caffeine and a supportive environment to thrive in!

What You'll Be Doing (in the most epic way possible):

• Manage the process of tracking deliveries, ensuring deadlines are met and quality standards are maintained.
• Coordinate release planning and deployment, ensuring smooth and evolutionary changes.
• Oversee end-to-end service management, both internally and externally, to guarantee high-quality service delivery.
• Monitor and ensure compliance with SLAs (Service Level Agreements) established with clients.
• Work closely with testing teams and facilitate business meetings to align with customer requirements.
• Prioritize and manage incidents, ensuring timely and effective problem resolution.

What You Bring to the Table:

• Bachelor's degree in Service Management or a related field.
• Proven experience in ISO 20000 Process Management, Delivery Management, Incident and Problem Management.
• Strong ability to ensure and maintain KPI compliance.
• Expertise in release planning and end-to-end service management.
• Experience in SLA monitoring and assurance.
• Strong leadership skills to coordinate teams and facilitate effective meetings.
• Excellent communication skills and a collaborative mindset.

Why Work for Nimber?

• Opportunity to work with a dynamic and growing company in the IT industry.
• Collaborative and supportive work environment with a focus on employee development.
• Competitive salary and benefits package.
• Access to cutting-edge technologies and projects.
• Opportunity for career growth and advancement.

If you're an out-of-the-box Service Manager with a passion for ensuring efficient, scalable, and high-quality service delivery, we want to hear from you!
Join our team at Nimber and play a key role in optimizing and enhancing service management processes that drive innovation and growth.

Apply now to become our next Service Management Guru!
Tired of feeling like just a number? Just send us your application and become a Nimber.