Senior IT Support Analyst

Hey there, think you stumbled upon this job posting by chance? We dont believe in chance at Nimber.

Caught your eye? Great. Keep going...

We are Nimber, and we are not just filling positions we are building a team tha is ready to shake things up. If you are ready to rewrite the rules and make a real impact, this is your moment. Join us and lets put the future where it belongs. In the hands of passionate people.

But what does Nimber mean?

In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to customers' projects.

Main Tasks:

• Windows desktop support and fixing operating system/driver/software issues 
• Dell environment Microsoft 0365 Office resolving customer issues, SME on SharePoint and Teams end user support
• Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues).
• iPhone email support - Airwatch (e.g. mailbox setup and synchronisation issues).
• Service now experience, ticket and escalation handling
• AV meeting room support and troubleshooting
• Cisco VCs
• Solstice
• App Space
• Liaise with HQ team and local AV vendor
• Regional Technical Lead
  
• Escalation point for the other desktop members
  
• Opening tickets with Microsoft
  
• Windows Vulnerability management via RiskSense and powershell scripting
  
• Asset life-cycle replacement, reporting and recycling
  
• EMEA Meeting room monthly reporting
  
• Roll out of Tanium & ControlUp
  
• Process automation power automate, MS Forms
  

Nice to Have
Experience of the ITIL principles (Including Incident, Problem, Change and Configuration Management);
Need to have
Excellent English communication skills
Work Modality
Remote Working

And what does Nimber expect from you?

• Be passionate about what you do.
• That you take the first step using the talent of Accelerated Innovation.
• That you define the right strategy with the gift of Sensitive Impartiality.
• That you decide to put into practice the privilege of Shielded Independence daily.

This is our winning strategy, built on the core principles of impartiality, independence, and fairness at Nimber. The only thing missing is you!

Ready to join us and succeed?

If you're tired of feeling like just a number, send us your application and become a Nimber.