Customer Relations Consultant / Customer Liaison Officer

Job Vacancy: Customer Care Centre Consultant:

Location:  East Rand, Johannesburg

We are seeking an experienced Customer Care Centre Consultant (also known as Customer Liaison Officer, Customer Relations Consultant, Client Services Consultant) a group in the motor industry. This role is ideal for someone with a bubbly, extroverted personality who thrives on delivering exceptional service to customers.

Minimum Requirements

• 2–3 years' customer service experience in the motor industry at dealership or Hub (essential)
• Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous
• Business-level Afrikaans (reading, writing, and speaking) – non-negotiable

• Proficient in Microsoft Office + CMS (Dealer management system)

• Strong communication and interpersonal skills, able to handle high call volumes

• Polished, confident, and friendly personality with a proactive attitude

• Excellent negotiation, problem-solving, and customer engagement skills

Key Responsibilities

• Handle high volumes of inbound and outbound customer calls professionally

• Manage the complete customer care process, including enquiries, bookings, complaints, and aftersales support

• Provide solutions and alternatives to customers within required timeframes

• Liaise with specialists where specialized information is needed

• Cold calling and lead generation

• Maintain detailed records and escalate issues to relevant managers

• Provide required management reports

• Maintain exceptional telephone etiquette and professionalism at all times.

Remuneration: Competitive market-related package