Customer Success Specialist (Cantonese Speaker)

What you will do:

• Work with our account management team based in London to support our clients through the sales process
• Demonstrate our sign-up process to clients via video or phone call, answering key questions and helping troubleshoot any issues they may encounter
• Report any technical issues and provide feedback from clients on new features or products to our product team
• Update our customer databases
• Ensure excellent communication with our clients, sales teams, and our internal teams
• Identify opportunities to better support our clients through our product

You should apply if you:

• Have strong written and verbal English & Cantonese
• Bachelor's degree in any four-year course (or equivalent experience)
• 1-3+ years' experience in a Customer Success role
• Are willing to work on-site in our office in Makati, 5 days per week
• Have experience speaking with and supporting international users
• Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
• Take energy from delivering customer delight!

Employer questions

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years of experience do you have as a Customer Success Specialist?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How would you rate your Cantonese language skills?