About the job Director, Finance - Manila Center
Technical skills, qualifications and experience:
Bachelors degree major in Accounting, Financial Management, or other business management-related areas
Certified Public Accountant (preferred in relation to local statutory reporting requirements
Certification within a specific area of finance (e.g., Certified Management Accountant, Certified Internal Audit, etc.) an advantage
Master's Degree in Business Administration an advantage
Significant experience as a Finance Executive managing a large team handling a broad service scope within the finance function of a global business organization engaged in providing professional or business services to clients
Established reputation as a Finance Executive leader with an inspiring presence, able to navigate complex and, at times, ambiguous business landscapes in order to help teams, stakeholders, and clients from different countries (with varying cultural backgrounds) succeed
Strong interpersonal, communication, and networking skills that promote collaboration, empower people and advocate our Culture of Inclusion, Diversity, & Equity across the Firm
Demonstrated effectiveness and expertise in building and nurturing a team culture that aligns with the Firm's and inspires people to engage positively to help create a safe and inclusive workplace
Demonstrated expertise in service operations management, internal business controls, and continuous improvement methodologies (e.g., LSS, etc.) that facilitate consistency in the teams' ability to deliver service excellence and positive stakeholder and client experiences
To provide leadership to a diverse team in the Manila Center handling various financial operations and support processes that service 74 offices in 45 countries. These services include processes within Billing and
Collections, Financial Planning & Analysis, Accounting, Month-end Closing, Procure-to-Pay processes, and others.
Within a highly matrixed organization operating in a dynamic business landscape, the FD ensures the overall effectiveness and efficiency of the center-based teams who take direct guidance from their respective functional service owners (SOs) and global process owners (GPOs). The current team size is about 330 people distributed across eight (8) managers based in Manila (with the Billing and Collections team comprising more than half of the Finance team).
Working collaboratively with the functional SOs, GPOs, Regional CFOs (RCFOs), and the P&Q team, the Manila Center FD shares the
responsibility and accountability for the center teams' standards of service excellence, high-quality work output, and the overall positive experience of key stakeholders at different levels across offices and alliances. Ensuring consistency of service processes and efficiencies as well as expectations from the team across Centers, the FD collaborates extensively with the other Center FDs (from Belfast, Buenos Aires, and Tampa). Helping ensure the relevance of services and its adequacy to meet business requirements, the FD builds key relationships (including with other Center FDs) that promote a One Team ethos in pursuit of enabling the Firm's overall success, particularly in ensuring financial health and performance.
Responsible for the operational performance and service excellence of the various finance teams in the Manila Center using key performance metrics agreed with global functional leaders
Collaborate effectively with Finance Service Owners, Global Process Owners, RCFOs, and Process & Quality teams in order to support their
strategic initiatives and tactical priorities to achieve the Firm's business financial goals. The includes aligning initiatives within the Manila center with these key stakeholders.
Collaborate extensively with other Center FDs in order to ensure service processes, expectations and efficiencies are and remain consistent across all Centers.
Develop relationships across the Firm to ensure an open line of communication that facilitates a culture of collaboration, continuous
improvement (through feedback and action), high performance, and service
excellence across the Firm.
Responsible for building and sustaining a strong One Team ethos within the Manila Center Finance Team and contributing to the overall culture of the Manila Center.
Provide guidance to meet the Manila Center's in-market financial plans and targets through a collaborative approach with the responsible CLT members.
Own the compliance on regulatory and statutory requirements of the Manila Center (including that of the parent company).
Other activities as required to address financial, engagement, client-related or other strategic initiatives for the Firm.
Explore new methods and technologies that can be adapted and introduced in order to simplify and achieve greater efficiency and
effectiveness for stakeholders but ensuring proper discussions and alignment with SO, GPO, RCFOs and P&Q..
Implement a culture of continuous improvement with the aim of achieving incremental improvement across all areas.