About the job Business Development Manager
Position Overview:
As the Client Services Manager at HCM Nexus, you will be responsible for client acquisition and account management, playing a key role in fostering strong client relationships and driving business growth.
Key Responsibilities:
1.Client Acquisition:
o Identify and pursue new business opportunities to expand our client base.
o Develop and implement effective strategies for acquiring new clients.
o Conduct market research to stay informed about industry trends and competitor activities.
2. Account Management:
o Build and maintain strong relationships with existing clients.
o Conduct regular account reviews to understand client needs and ensure satisfaction.
o Collaborate with clients to identify opportunities for upselling or cross-selling additional services.
3. Client Communication:
o Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
o Communicate effectively with clients to understand their goals and expectations.
o Provide clients with regular updates on relevant products or services.
4. Sales and Revenue Generation:
o Meet or exceed sales targets by effectively promoting our products/services.
o Work closely with the sales team to align client acquisition efforts with overall business objectives.
o Explore opportunities for revenue growth within the existing client base.
5. Documentation and Reporting:
o Contract management for new clients and renewals
o Maintenance of CRM/ERP in relation to function
o Maintain accurate records of client interactions, transactions, and communications.
o Generate regular reports on client acquisition, account management activities, and sales performance.
6. Ad Hoc Responsibilities:
o Undertake additional tasks and projects as assigned by the leadership team.
o Be adaptable and responsive to the dynamic needs of the business.