Business Development Manager

Position Overview:

As the Client Services Manager at HCM Nexus, you will be responsible for client acquisition and account management, playing a key role in fostering strong client relationships and driving business growth.

Key Responsibilities:

1.Client Acquisition:

o Identify and pursue new business opportunities to expand our client base.

o Develop and implement effective strategies for acquiring new clients.

o Conduct market research to stay informed about industry trends and competitor activities.

2. Account Management:

o Build and maintain strong relationships with existing clients.

o Conduct regular account reviews to understand client needs and ensure satisfaction.

o Collaborate with clients to identify opportunities for upselling or cross-selling additional services.

3. Client Communication:

o Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.

o Communicate effectively with clients to understand their goals and expectations.

o Provide clients with regular updates on relevant products or services.

4. Sales and Revenue Generation:

o Meet or exceed sales targets by effectively promoting our products/services.

o Work closely with the sales team to align client acquisition efforts with overall business objectives.

o Explore opportunities for revenue growth within the existing client base.

5. Documentation and Reporting:

o Contract management for new clients and renewals

o Maintenance of CRM/ERP in relation to function

o Maintain accurate records of client interactions, transactions, and communications.

o Generate regular reports on client acquisition, account management activities, and sales performance.

6. Ad Hoc Responsibilities:

o Undertake additional tasks and projects as assigned by the leadership team.

o Be adaptable and responsive to the dynamic needs of the business.